My pay TV provider’s customer service levels have gone from bad to worse. In addition to multiple incidents of breakdowns and delays in bringing the service back online, recently they had to gall to tell me to pay for a replacement of the remote control. Y’see the remote control is 5+ years old and died a natural death. I didn’t drop it on the floor nor did I hit my neighbor’s cat with it. Surely if the set-top box stopped functioning, they would have to replace it free of charge? So what is so special about the remote control? Isn’t that a part of the package?
I hear DialogTV’s customer service is pretty good. Perhaps I will seriously look at switching providers after this latest incident.
I hear DialogTV’s customer service is pretty good. Perhaps I will seriously look at switching providers after this latest incident.
